All products and services are designed and produced in Birmingham, United Kingdom in the jewellery quarter and is made to order. Please allow 2-4 weeks to receive your products, after the purchase has been concluded. However we will always discuss an estimated time of completion with our customers. Many of our services can be produced quicker so when you have a deadline please inform us about this so we can discuss the possibilities. Keep in mind that all products are hand/custom-made and that we work up to high standards and so we need time to guarantee this.
For services, repairs and commission where you ( the customer ) provides of products/elements/materials, we will give a time and risk estimation. When we provide all materials the risk is ours when i.e. extra costs come up, the agreed fee is settled. In case we take up the job, but the product doesn’t meet the agreed/provided information we will discuss this and the possible extra costs before continuing. Orders and jobs that include Computer Aided Design files will be send with a preview, however printable files will not be send till payment is concluded, more information about payment, see below.
Depending on the service we provide a payment option will be arranged. We don’t offer online payment, as we do not provide a eCommerce shop. Payments can be made either through bank transfer or in person, a recipe will be added. All new work, commissions and repairs with a value above £150 pound require a advance payment of 50% on the agreed price, full advance payment is possible. All work below £150 pound can be payed nearer time of completion, we do not send out any physical products or files ready for use before payment is done. When payment will be concluded in person, the remaining 50% of the agreed price can be done in person, all services with a value below £150 pound can be paid in whole when this takes place. When the product is posted/delivered without meeting in person, full payment needs to be made before delivery.
Delivery and shipping.
We offer free postage on all products above £250 pound, to all addresses within the UK and items will be delivered within the next working day and require a signature. We will send a notification nearer to completion to arrange this. After the agreement and the order is posted we will send an email with full tracking information.
Any items below £250 pound will be posted and extra charges will be added to the agreed price after the delivery method has been chosen, depending on the order we advise to use royal mail guaranteed timed delivery with full tracking. We can ship internationally, and these extra costs will be added.